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Often I get visitors to my salon who are unsure what they really want. They may not know all of the things that a stylist can do for them. In my early days I would accept any customers (money is money, right?). But as my business has developed I have come to realise that not all customers are ideal for us. I have realised that an informed customer is less likely to complain and will be better able to work with my team to get the results they want.
But how to inform the customer? I recently came across an article by another L'Oreal hair salon that was aimed at customers enabling them to know the right questions to ask. here are the main points.
The visit to the salon or the barber shop is one that almost everyone needs to make every now and then. This means that one has to come face to face with their stylist on such visits. Before embarking on any sort of work or transformation, clients can have a simple checklist of 5 Questions to Ask a Hair Stylist.
The questions are all aimed at enabling a comfortable relationship between a professional and his or her client. Dramatic or spontaneous hair style change is not a simple matter that can be joked around with. A person's overall look can be completely altered by the outcome of such a change and this can be for the better or even for the worse.
People heading over to the salon or the barber shop need to mentally prepared for what will happen in that location. Having some ideas on what one wants done to their heads is also very much important. When one finds themselves on the chair waiting to be worked on, the first question that can be posed to the professional is what they think about your hair.
This may be seen as a general question but it means a lot to both the client and the stylist. An experienced professional comes across many types of hair on his or her everyday work schedule. This vast experience and knowledge of different types of styles provides him or her with the ability to give and honest opinion on the characteristics and type of hair his or her client has.
Different types of hair have their own recommended ways of handling and this is a known fact in the beauty industry or business. There are people with silky and soft hair while there are other people with strong and rigid hair. This means that working with these different categories should be distinguished at the beginning of the whole activity.
Ones both the professional and the client are on the same page, the next big question is how much work is going to be done and where. In the case of a cut or a shave, asking how low to cut it is very important. This can be referred to in terms of inches from the scalp or from the shoulder if the hair is long. The same applies for a salon where a lot of modifications can be done on the head of a client.
The maintenance bit of a style should also be another question that should be asked early enough before making a decision. This is because, different styles have different ways of maintaining them and some actually need more effort and time than others. The given style also may have a certain time restriction as to which a client should keep it.
The need to keep it simple is something that many people opt for because not so many people want to spend a lot of time and effort maintaining their head. The other very common question is what will be required to keep a given style in top condition. This is the part a stylist comes in to recommend an assortment of care products that are suited for the style that one has chosen to keep.
A client is advised to have a personal stylist or professional who can get to know the characteristics of your hair as one makes regular appointments with them. Having someone you can trust with your head is very important and this relationship helps a lot in avoiding bad days. A good stylist who has a good relationship with his or her client feels more than obliged to do a wonderful job for his or her loyal customer.
Knowing how many times one will have to come back for a checkup is also very crucial. This is a question that can be posed later on as the whole process of dressing is getting to an end. Salon appointments and bookings can then be arranged for and even reminders to visit the salon can be sent to a client when that time comes. These regular appointments come in handy as they help to build a healthy relationship between a client and the professional at hand.
There are so many other good questions that a person can ask that person who is working on their head. The financial bit is also a common area of concern because nowadays it is possible to spend a fortune in a salon or a barber shop. Knowing the initial and maintenance costs of a new style is in most cases seen to be necessary.
But how to inform the customer? I recently came across an article by another L'Oreal hair salon that was aimed at customers enabling them to know the right questions to ask. here are the main points.
The visit to the salon or the barber shop is one that almost everyone needs to make every now and then. This means that one has to come face to face with their stylist on such visits. Before embarking on any sort of work or transformation, clients can have a simple checklist of 5 Questions to Ask a Hair Stylist.
The questions are all aimed at enabling a comfortable relationship between a professional and his or her client. Dramatic or spontaneous hair style change is not a simple matter that can be joked around with. A person's overall look can be completely altered by the outcome of such a change and this can be for the better or even for the worse.
People heading over to the salon or the barber shop need to mentally prepared for what will happen in that location. Having some ideas on what one wants done to their heads is also very much important. When one finds themselves on the chair waiting to be worked on, the first question that can be posed to the professional is what they think about your hair.
This may be seen as a general question but it means a lot to both the client and the stylist. An experienced professional comes across many types of hair on his or her everyday work schedule. This vast experience and knowledge of different types of styles provides him or her with the ability to give and honest opinion on the characteristics and type of hair his or her client has.
Different types of hair have their own recommended ways of handling and this is a known fact in the beauty industry or business. There are people with silky and soft hair while there are other people with strong and rigid hair. This means that working with these different categories should be distinguished at the beginning of the whole activity.
Ones both the professional and the client are on the same page, the next big question is how much work is going to be done and where. In the case of a cut or a shave, asking how low to cut it is very important. This can be referred to in terms of inches from the scalp or from the shoulder if the hair is long. The same applies for a salon where a lot of modifications can be done on the head of a client.
The maintenance bit of a style should also be another question that should be asked early enough before making a decision. This is because, different styles have different ways of maintaining them and some actually need more effort and time than others. The given style also may have a certain time restriction as to which a client should keep it.
The need to keep it simple is something that many people opt for because not so many people want to spend a lot of time and effort maintaining their head. The other very common question is what will be required to keep a given style in top condition. This is the part a stylist comes in to recommend an assortment of care products that are suited for the style that one has chosen to keep.
A client is advised to have a personal stylist or professional who can get to know the characteristics of your hair as one makes regular appointments with them. Having someone you can trust with your head is very important and this relationship helps a lot in avoiding bad days. A good stylist who has a good relationship with his or her client feels more than obliged to do a wonderful job for his or her loyal customer.
Knowing how many times one will have to come back for a checkup is also very crucial. This is a question that can be posed later on as the whole process of dressing is getting to an end. Salon appointments and bookings can then be arranged for and even reminders to visit the salon can be sent to a client when that time comes. These regular appointments come in handy as they help to build a healthy relationship between a client and the professional at hand.
There are so many other good questions that a person can ask that person who is working on their head. The financial bit is also a common area of concern because nowadays it is possible to spend a fortune in a salon or a barber shop. Knowing the initial and maintenance costs of a new style is in most cases seen to be necessary.